THE BENEFITS CONFERRED BY THIS PLAN ARE IN ADDITION TO ALL RIGHTS AND REMEDIES PROVIDED UNDER CONSUMER PROTECTION LAWS AND REGULATIONS.
This contract (the “Plan”) governs the product service by WOWSTICK under the above-mentioned plan.
2. When Coverage Begins and Ends.
Coverage begins when you purchase the Plan. The “Plan Term” means the date your Plan begins as per the preceding sentence and, unless cancelled, ends on the date specified in your Plan Confirmation.
3. What is Covered?
3.1 Exchange new product Service
If during the Plan Term, you submit a valid claim that a defect in materials in the Covered Equipment, We will exchange the Covered Equipment, with a replacement product that is new.
3.2 Accidental Damage from Handling
If during the Plan Term you submit a valid claim that the Covered Device has failed due to accidental damage from handling,We will, exchange the Covered Device with a replacement product that is new.
4.1 The Plan does not apply to installation, removal or disposal of the Covered Equipment, or provision of equipment while the Covered Equipment is being serviced.
4.2 The Plan does not apply to damage caused by (a) a product that is not the Covered Equipment, (b) abuse, misuse, or reckless, willful or intentional conduct, (c) flood, fire, earthquake or other similar external causes, (d) operating the Covered Equipment outside the permitted or intended uses described by the manufacturer.
4.3 The Plan does not apply to Covered Equipment that has been lost or stolen.
4.4 The Plan does not apply to cosmetic damage to the Covered Equipment, including but not limited to scratches and dents that do not otherwise affect the functionality of the Covered Equipment.
4.5 The Plan does not apply to defects caused by normal wear and tear or which is otherwise due to normal aging of the product.
4.6 The Plan does not apply to a pre-existing condition on any Covered Equipment if you purchased the Plan after you purchased the Covered Equipment.
4.7 The Plan does not apply to excessive or catastrophic physical damage to Covered Equipment (e.g. products that have been crushed or bent).
4.8 The Plan does not apply to excessive or catastrophic damage to Covered Equipment caused by liquid contact (e.g. products that have been partially or wholly submerged in liquid).
Important: Do not open the Covered Equipment, as damage caused as a result of opening the equipment is not covered by this Plan.
You may obtain services by accessing the website (www.wowstick.us).
You need to keep your Plan Confirmation document and the original sales receipt for your Covered Equipment and your Plan, as they will be required if there is any question as to your Covered Equipment’s eligibility for coverage.
6.1 WOWSTICK will provide services to you through these options:
Mail-in service. Direct mail-in service is available for most Covered Equipment products.
6.2 WOWSTICK reserves the right to change the method by which WOWSTICK may provide repair or replacement service to you, and your Covered Equipment’s eligibility to receive a particular method of service. Service will be limited to the options available in the country where you request service. Service options, parts availability and response times may vary according to country. If service is not available for the Covered Equipment in a country that is not the country of purchase, you may be responsible for shipping and handling charges to facilitate service to a country where service is available. If you seek service in a country that is not the country of purchase, you must comply with all applicable import and export laws and regulations and be responsible for all custom duties, V.A.T. and other associated taxes and charges. For international service, WOWSTICK may repair or exchange products and parts with comparable products and parts that comply with local standards.
To receive service or support under the Plan, you agree to comply with each of the terms listed below.
(i) You will provide your Plan Agreement Number and a copy of your Plan’s original proof of purchase, if requested.
(ii) You will provide information about the symptoms and causes of the issues with the Covered Equipment.
(iii) You will respond to requests for information.